Effective Date: 16/07/2025

Last Updated: 16/07/2025

ACE Plastic Industry LLC – UK Branch office (“we”, “us”, “our”, or “the Company”) is committed to protecting the privacy and personal data of our website users, clients, and partners in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.aceplastic.co.uk, interact with us, or use our services.

1. Who We Are

ACE Plastic Industry LLC – UK Branch office is a UK establishment of foreign company registered in Glasgow, United Kingdom. Our registered office is located at:

C/O Amin & Co (Chartered Certified Accountant) 32 St Andrews Road, Glasgow, G41 1PF

Email: info@aceplastic.co.uk

Phone: +44-7459-823493

Website: https://www.aceplastic.co.uk

We are the data controller for the personal data collected via our website and services.

2. What Personal Data We Collect

We collect and process the following types of personal data:

a. Information You Provide Directly

• Name
• Company name
• Email address
• Telephone number
• Postal address (billing and delivery)
• Payment details (via secure third-party providers)
• Enquiries or communications sent to us
• b. Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring URL
• Cookie data (see Section 7)

3. Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

Consent – for email marketing or where required by law.

Contract – when processing is necessary to fulfil a contract (e.g. order processing).

Legal obligation – when required to comply with the law (e.g. tax records).

Legitimate interests – for business purposes such as improving services, fraud prevention, or customer support (balancing your rights and freedoms).

4. How We Use Your Information

We use your data to:

• Process and deliver orders
• Respond to enquiries and provide customer service
• Send updates, promotions, and service notifications (with consent)
• Improve our website, products, and user experience
• Comply with legal and regulatory requirements
• Detect and prevent fraud and misuse of our services
  

5. Sharing Your Information

We do not sell your data. We may share it with:

• Service providers, including couriers, IT systems, payment processors, and customer support platforms
• Professional advisors, such as accountants and legal counsel
• Regulatory bodies or law enforcement where legally required
• Business successors in the event of a sale, merger, or acquisition
• All third parties are required to protect your data and process it in accordance with this policy and applicable laws.
  

6. International Data Transfers

If we transfer your data outside the UK (e.g. for cloud storage or third-party services), we ensure appropriate safeguards are in place such as:

• UK adequacy regulations
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)
• You may request a copy of these safeguards by contacting us.
  

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyse website traffic. You can manage your preferences through your browser or our Cookie Preferences Manager.

For full details, see our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or to comply with legal, accounting, or regulatory requirements.

Typically:

Customer records: up to 7 years for accounting purposes

Marketing data: until you withdraw consent

Website logs: for up to 12 months

9. Your Data Protection Rights

• Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to certain processing
• Data portability (to receive data in a structured format)
• Withdraw consent at any time (where consent is used)

To exercise any of these rights, please email us at info@aceplastic.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk 

10. Security Measures

We use appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption
• Firewall and secure hosting infrastructure
• Access controls and staff training
• Regular security monitoring
• However, no system is 100% secure, and we cannot guarantee absolute security of your data.

11. Third-Party Links

Our website may include links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy notices of any external websites you visit.

 12. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly to stay informed of how we protect your information.

13. Contact Us

For questions or concerns about this policy or your personal data, please contact:

ACE Plastic Industry LLC – UK Branch office

Email: info@aceplastic.co.uk

Phone: +44-7459-823493

Website: https://www.aceplastic.co.uk